VelWins Casino Privacy Policy

At Vel Wins, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our platform at velwins.pro. By creating an account or continuing to use our services, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully and contact us if you have any questions regarding how we handle your data.

Who We Are

Our VelWins platform is operated by Fortuna Games N.V., registered at Seru Loraweg 17 C, Willemstad, Curacao, with registration number 162413. We are licensed by the Curaçao Gaming Authority to offer games of chance under license number OGL/2024/112/0974. We also operate through our subsidiary, Deltaprime Limited, registered at Angelou Terzaki, 110B, Flat/Office 1, Egkomi, 2402, Nicosia, Cyprus (registration number HE 444864), which acts as our EEA Representative and Billing Agent. You may contact us at support@velwins.pro or by phone at +35725654149.

Information We Collect

When you register and use VelWins Casino, we may collect a variety of personal and technical data to provide our services effectively and securely. The types of information we gather include:

• Full name, date of birth, and contact details provided during registration
• Government-issued identification documents for KYC (Know Your Customer) verification
• Financial information, including payment method details and transaction history
• Login credentials and account activity data
• Device information, IP address, browser type, and operating system
• Gameplay history, betting patterns, and session duration
• Communications you send us via live chat, email, or other support channels
• Preferences, language settings, and promotional interaction records

How We Use Your Information

At Vel Wins Casino, we use the data we collect for clearly defined and lawful purposes. We are committed to using your information only in ways that are necessary, proportionate, and transparent. Specifically, we use your data to:

• Process your registration, verify your identity, and maintain your account
• Handle deposits, withdrawals, and payment processing through our supported methods, including Visa, Mastercard, Skrill, Neteller, Apple Pay, Google Pay, and others
• Comply with anti-money laundering (AML) regulations and our KYC obligations
• Deliver bonuses, promotions, and VIP program benefits relevant to your activity
• Improve our platform, personalise your experience, and optimise our services
• Send you important account notifications and marketing communications (where permitted)
• Detect, prevent, and investigate fraud, abuse, or any suspicious activity
• Fulfil our legal and regulatory obligations as a licensed operator

Legal Basis for Processing

We process your personal data under several legal grounds. For contractual purposes — such as managing your account, processing transactions, and delivering our gaming services — processing is necessary to fulfil our agreement with you. We also process data to comply with legal obligations, including licensing requirements under our Curaçao Gaming Authority license. In some cases, we process data based on our legitimate interests, such as fraud prevention and service security. Where we rely on your consent, such as for marketing communications, you retain the right to withdraw that consent at any time.

Cookies and Tracking Technologies

Our VelWins website uses cookies and similar tracking technologies to enhance your experience. These small files are stored on your device and allow us to recognise returning users, remember preferences, and analyse how our platform is used. We use the following types of cookies:

• Essential cookies — required for basic platform functionality and security
• Analytical cookies — help us understand user behaviour and improve our services
• Functional cookies — remember your preferences, language selection, and session data
• Marketing cookies — used to deliver relevant promotions and track campaign performance

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of our platform.

Data Sharing and Third Parties

We at VelWins Casino do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in limited circumstances. These include:

• Payment processors and financial institutions facilitating your transactions
• Identity verification and KYC service providers
• Game software providers, including Microgaming, NetEnt, Pragmatic Play, and others
• Regulatory bodies, law enforcement, or government authorities when legally required
• Our subsidiary Deltaprime Limited, acting as our EEA Representative
• Analytics and technical service providers that help us maintain and improve our platform

All third parties we work with are required to handle your data in accordance with applicable privacy laws and our strict data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. In general, we are required to retain certain financial and identity records for a minimum of five years following the closure of your account. Once data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have several rights regarding your personal data. At Vel Wins, we respect and support the exercise of these rights, which may include:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to legal retention requirements
• The right to object to or restrict certain types of processing
• The right to data portability where technically feasible
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@velwins.pro. We will respond to your request within the timeframe required by applicable law.

Data Security

We at VelWins Casino implement robust technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security practices include SSL encryption, secure server infrastructure, access controls, and regular security audits. While we take every reasonable precaution, no system is entirely immune to risk, and we encourage you to use strong passwords and to keep your account credentials confidential.

Responsible Gaming and Data Use

Our Vel Wins platform is committed to responsible gaming principles. We may use your gaming data — such as session duration, wagering patterns, and deposit frequency — to identify signs of problem gambling behaviour. This allows us to provide appropriate support, apply account limits, or refer you to responsible gaming resources when necessary. We use this data solely to protect you and fulfil our duty of care obligations as a licensed operator.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you through a notice on our website or via email. We encourage you to review this policy periodically. Your continued use of our VelWins platform following any update constitutes your acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please do not hesitate to reach out. You can contact our support team 24/7 via live chat on velwins.pro or by email at support@velwins.pro. Our team is here to assist you with any privacy-related enquiry.