VelWins Casino Terms and Conditions

Welcome to VelWins Casino. By accessing or using our website at velwins.pro, you agree to be bound by the terms and conditions set out below. We encourage you to read this document carefully before registering an account or placing any bets. At VelWins, we are committed to providing a transparent, fair, and secure gaming environment for all of our players. If you do not agree with any part of these terms, you must not use our services.

1. About Us

Our casino is operated by Fortuna Games N.V., registered at Seru Loraweg 17 C, Willemstad, Curacao, with registration number 162413. We are licensed by the Curaçao Gaming Authority to offer games of chance under license number OGL/2024/112/0974. Our subsidiary and billing agent, Deltaprime Limited (registration number HE 444864), is located at Angelou Terzaki, 110B, Flat/Office 1, Egkomi, 2402, Nicosia, Cyprus, and acts as our EEA Representative. You may reach us by phone at +35725654149 or by email at support@velwins.pro.

2. Eligibility and Account Registration

At VelWins, we only permit individuals who meet the following requirements to register and use our services:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You may only hold one account per person, household, or IP address.
• You must provide accurate, complete, and up-to-date registration information.
• You must not use our VelWins platform on behalf of any third party.

We reserve the right to verify your identity at any time. Failure to complete our KYC (Know Your Customer) process may result in account suspension or closure. Standard KYC review is required before your first withdrawal is processed.

3. Account Security

Here at VelWins Casino, we take security seriously. You are responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorised access to your velwins login, you must notify us immediately at support@velwins.pro. We will not be liable for any losses resulting from your failure to keep your account details secure.

4. Deposits and Withdrawals

4.1 Deposits

Our VelWins platform accepts a wide range of payment methods, including Visa, Mastercard, Apple Pay, Google Pay, Revolut, Skrill, Neteller, MiFinity, cryptocurrencies, prepaid cards, and more. The available payment options are automatically adjusted based on your country and geo-location. The minimum deposit amount is €20.

4.2 Withdrawals

We process withdrawals in accordance with the following conditions:

• The minimum withdrawal amount is €20.
• E-wallets are processed quickly; card withdrawals take 1–5 business days; bank transfers follow standard processing times.
• If your winnings exceed €20,000 (or the equivalent in your account currency), we reserve the right to divide the payout into monthly instalments of a maximum of €20,000 until the full amount is paid.
• All progressive jackpot wins will be paid out in full without instalment splitting.
• We require a completed KYC review before processing your first withdrawal request.

5. Bonuses and Promotions

At VelWins, we offer a generous Welcome Bonus Pack of 400% up to €2,200 plus 350 Free Spins across your first five deposits. The following conditions apply to all bonuses:

• The minimum deposit to activate any welcome bonus is €25.
• Bonus funds must be wagered 40 times before withdrawal; free spin winnings require 35x wagering.
• The maximum bet during bonus wagering is €5 per round or spin.
• Bonuses remain valid for 10 days after activation; unused bonuses and their derivatives will be cancelled after this period.
• The maximum amount convertible to real money after wagering is limited to 5x the bonus amount granted.
• Free spin winnings are capped at €100 in bonus balance and €100 in real money conversion; any amount above this will be voided.
• Submitting a withdrawal request will cancel any previously unused but activated bonuses.

Our VelWins Casino also provides ongoing promotions including Daily Cashback of up to 35%, Wednesday Reload of 50% up to €500 plus 50 Free Spins, Weekend Reload bonuses, Fortune Sets, and a Sports Welcome Package of 300% up to €1,000. Full terms for each promotion are available on the relevant promotion page.

6. VIP and Loyalty Program

We operate a tiered VIP loyalty programme at VelWins Casino that rewards players for their continued activity on our platform. As you progress through VIP levels, you unlock increasing benefits including higher withdrawal limits (from €500 at Level 1 up to €900 at Level 5 and beyond), cashback of 10%, exclusive VIP promotions, and access to a personal manager at higher tiers. Progression is based on in-game activity and experience points accumulated.

7. Game Fairness and Responsible Gaming

We at VelWins maintain a library of over 9,000 games from 57 to 79 certified providers, including Microgaming, NetEnt, Betsoft, Pragmatic Play, Evolution Gaming, SA Gaming, and HoGaming. Our game selection includes slots, live casino, table games, jackpots, crash games, Plinko, and sports betting across dozens of sports markets and esports disciplines.

We are committed to responsible gaming and offer tools to help you manage your play, including deposit limits, session limits, self-exclusion, and reality checks. If you believe you may have a gambling problem, we urge you to contact our support team at support@velwins.pro or reach out to a recognised responsible gambling organisation.

8. Prohibited Activities

When using our services, you must not:

• Engage in any fraudulent, collusive, or unlawful activity.
• Use automated tools, bots, or scripts to interact with our platform.
• Abuse bonuses or exploit software errors for financial gain.
• Open multiple accounts to circumvent restrictions or claim bonuses more than once.
• Use our velwins.pro platform for money laundering or any other criminal purpose.

We reserve the right to suspend, restrict, or permanently close any account found to be in breach of these rules. Any funds obtained through prohibited activity may be forfeited.

9. Intellectual Property

All content on our VelWins Casino website, including but not limited to graphics, text, logos, software, and game content, is our intellectual property or that of our licensors. You may not reproduce, distribute, or create derivative works from any part of our platform without our express written consent.

10. Limitation of Liability

Our services are provided on an "as is" basis. While we strive to ensure uninterrupted access to our platform, we do not guarantee that our website will be free of errors, interruptions, or technical issues. To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services.

11. Amendments to These Terms

We reserve the right to update or amend these terms and conditions at any time. Any material changes will be communicated to you via email or a prominent notice on our website. Your continued use of VelWins Casino following such notification constitutes your acceptance of the revised terms.

12. Governing Law and Disputes

These terms are governed by the laws of Curacao. Any disputes arising from your use of our services that cannot be resolved through our customer support team should be submitted in writing to support@velwins.pro. We are committed to resolving all complaints in a fair and timely manner.

13. Contact Us

If you have any questions about these terms, our VelWins team is available 24/7 via live chat on our website or by emailing us at support@velwins.pro. You may also contact us by phone at +35725654149. We are here to assist you and ensure your experience at our casino is safe, enjoyable, and fully transparent.